ID verification issue. I sent all documents for ID verification that were required for...

GetHuman-mklavig's customer service issue with Mercari from August 2020

Help with my Mercari issue
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The issue in GetHuman-mklavig's own words
ID verification issue. I sent all documents for ID verification that were required for Instant Pay. I keep getting notifications that there is a problem with my shipping address or mismatched name. Since I passed the ID verification to sell items up to $*,***. I can't understand why this is happening. I opened my account to buy * item for my husband, using his credit card. Then I started selling items and the first shipping label I printed out had my husbands name on it as the shipper. I tried to correct the issue and edit my account, however I was unable to remove his name. I added my name as the shipper and thought everything was fine, until I tried to apply for the ID verification for Instant Pay....that is when I started getting the notifications about a mismatched name*shipping address. I have sent numerous emails to the Help center trying to get help to resolve the issue but have received nothing but a "form" generic answer to try submitting the information again, which I have done * or * times. I was so desperate that we even submitted my husbands information, as he was still showing up as the shipper, but that didn't resolve the issue either. Ijust need to do to get this resolved so I can get paid. All I want to know is how to fix this issue.

GetHuman-mklavig did not yet indicate what Mercari should do to make this right.

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Customer service issue
Reported by GetHuman-mklavig
Aug 28th, 2020 - 8 months ago
Not resolved
Seen by 57 customers so far
Similar issue to 5081 others
0 customers following this


GetHuman-mklavig started working on this issue
Aug 28th, 2020 9:42am
GetHuman-mklavig indicated the issue is not fixed yet.
Aug 31st, 2020 4:13am