Received a shattered Pyrex casserole. Contacted seller who told me i have to contact Me...

GetHuman5067141's Damaged or Missing Item issue with Mercari from July 2020

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The issue in GetHuman5067141's own words
Received a shattered Pyrex casserole. Contacted seller who told me i have to contact Mercari who will send return label. I have repeatedly tried to get to the return request page to send email and photos of damaged product, but every time, I get a "page not working" alert.*In the meantime, according to Mercari's * days to request return policy, I have one more day to solve this, or according to Mercari, will lose the $**.** that I paid for said item and shipping. I need to know how to request a return label asap bypassing the"page not working" step. HELP!*Jacqueline Aston******@***.com****-***-****

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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Damaged or Missing Item issue
Reported by GetHuman5067141
Jul 15th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 5416 others
0 customers following this

Timeline

GetHuman5067141 started working on this issue
Jul 15th 10:56am