They stilll refuse after days me emailing messaging their help center iv donr it all they wont help or respond to me but just now sent me email saying we have marked your problem as resolved thank you please rate your experience we enjoy feedback i cant believe this i got proof of all my messages on same day purchases made of me saying cancel all these orders i did not make them this is a mistake and thenmessages of them saying items being shipped the next day its crazy i never bern treated so wrong or badly

GetHuman4886669's Refund an Order issue with Mercari from May 2020

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The issue in GetHuman4886669's own words
Tried canceling all transactions items purchased hours after when I seen them on my bank app realizing a mistake on their part had been made I cancelled request same day they wouldn't respond to me then next day started shipping items I want all my money they took out back on my bank card ... They over charged me over hundred dollars and I tried hours after orders were placed wrong charged wrong to my bank card tried canceling all orders tried for two days reach then begging for help even gave my number they won't respond or help but just now sent email saying orders shippped can't help you Buti tried stopping all this hours after they placed wrong orders and over charged me
This is frustrated me I just buried my * year old grandson and my aunt and found out my * year old grandson. Had been sexually molested while he was in a hospital for emotional needs I don't need this extra bull grab
All my money they charged put back on my bank card times like this that much money put food in house for two weeks
I will delete their app and never recommend it to anyone
Tried everything there is to try I did it all
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Mercari

Mercari
Refund an Order issue
Reported by GetHuman4886669
May 29th, 2020 - a year ago
Not resolved
Seen by 27 customers so far
Similar issue to 5390 others
0 customers following this

Timeline

GetHuman4886669 started working on this issue
May 29th, 2020 5:02pm
GetHuman4886669 indicated the issue is not fixed yet.
May 30th, 2020 2:08am
GetHuman4886669 indicated the issue is not fixed yet.
May 30th, 2020 2:12am
GetHuman4886669 indicated the issue is not fixed yet.
May 30th, 2020 4:18am
GetHuman4886669 indicated the issue is not fixed yet.
May 30th, 2020 4:18am
GetHuman4886669 indicated the issue is not fixed yet.
May 30th, 2020 4:42pm
GetHuman4886669 shared this issue with friends on Facebook
May 30th, 2020 4:42pm
GetHuman4886669 indicated the issue is not fixed yet.
May 30th, 2020 4:59pm
GetHuman4886669 indicated the issue is not fixed yet.
May 30th, 2020 5:16pm
GetHuman4886669 indicated the issue is not fixed yet.
May 30th, 2020 5:17pm
GetHuman4886669 indicated the issue is not fixed yet.
May 30th, 2020 5:20pm