I went to the app to do a return, on my third day & the transaction was already closed...

GetHuman-wtffilm's customer service issue with Mercari from May 2020

Help with my Mercari issue
The issue in GetHuman-wtffilm's own words
I went to the app to do a return, on my third day & the transaction was already closed, around *pm. I didn't get a chance to open*test the item until last night. I contacted the seller, to let them know that the item didn't work properly. They are fine with a return & said to just contact customer service, to get this fixed. The item number is m***********. Please let me know how to complete this return.

GetHuman-wtffilm did not yet indicate what Mercari should do to make this right.

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Mercari

Customer service issue
Reported by GetHuman-wtffilm
May 10th, 2020 - 6 months ago
Fixed
Seen by 8 customers so far
Similar issue to 5149 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address

Timeline

GetHuman-wtffilm started working on this issue
May 10th 3:10am
GetHuman-wtffilm confirmed the issue is fixed. Hooray!
May 12th 5:50pm

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