I purchased, from Mercari, some Sports Shoes. I was buying Kobe shoes. The ad said Kobe...

GetHuman4678839's customer service issue with Mercari from April 2020

Help with my Mercari issue
Before contacting them, items GetHuman4678839 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman4678839's own words
I purchased, from Mercari, some Sports Shoes. I was buying Kobe shoes. The ad said Kobe...the description said Kobe. When I received the shoes, they were NOT Kobe shoes. They are Paul George shoes! I notified Mercari within * days. There response is the seller does not agree with you and they did not refund my money and they paid my money to the seller, who was dishonest. I have written them * times and they respond the same way. HELP!!! Sarah Carroll

GetHuman4678839 did not yet indicate what Mercari should do to make this right.

How GetHuman4678839 fixed the problem

We are waiting for GetHuman4678839 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman4678839
Apr 20th, 2020 - 6 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 4711 others
0 customers following this

Timeline

GetHuman4678839 started working on this issue
Apr 20th 6:59am
GetHuman4678839 indicated the issue is not fixed yet.
Apr 22nd 8:27pm
GetHuman4678839 indicated the issue is not fixed yet.
Apr 22nd 8:31pm
GetHuman4678839 shared this issue with friends on Facebook
Apr 22nd 8:38pm
GetHuman4678839 indicated the issue is not fixed yet.
Apr 22nd 9:01pm
GetHuman4678839 indicated the issue is not fixed yet.
Apr 23rd 10:21am

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies