I ordered Cle de Peau Anti-Aging Sample Set on ********** and returned it at my in expe...

GetHuman3927096's Refund an Order issue with Mercari from November 2019

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The issue in GetHuman3927096's own words
I ordered Cle de Peau Anti-Aging Sample Set on ********** and returned it at my in expense on *********. I spoke with Joel at Mercari on ********* when I realized I didn’t do a valid return. He told me someone from Mercari would contact me, but I haven’t heard from anyone. My package was returned to me today (**********) indicating incorrect address. I would appreciate hearing from you and receiving a proper return label so I can receive a refund. I’ve ordered twice before from Mercari and was very satisfied with the products.**Thank you for your attention to this matter.**Helene Stein****-***-****

GetHuman3927096 did not yet indicate what Mercari should do to make this right.

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Mercari

Refund an Order issue
Reported by GetHuman3927096
Nov 12th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 10619 others
0 customers following this

Timeline

GetHuman3927096 started working on this issue
Nov 12th, 2019 9:21pm
GetHuman3927096 indicated the issue is not fixed yet.
Nov 16th, 2019 12:09am
GetHuman3927096 indicated the issue is not fixed yet.
Nov 16th, 2019 4:01am

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