Hello, I just recently sold an item through Mercari for the first time and got a little...

GetHuman-coco_smi's customer service issue with Mercari from August 2019

Help with my Mercari issue
The issue in GetHuman-coco_smi's own words
Hello, I just recently sold an item through Mercari for the first time and got a little confuse with the shipping procedure. With my printer acting up I had to ship the package by my own unaware that I couldnt edit the given pre-paid label usps tracking number unless I will cancel the order and it doesnt give me the option to change the pre-paid label to ship by my own.* Anyways, without using the pre-paid label tracking number, How can I notify Mercari that the item had been sent to the seller? * The item ID * is m*********** for a **k hoop earrings. * The item was shipped through USPS last Saturday ********* with a tracking * of **** **** **** **** **** **. Any help to resolve* fix the issue will be greatly appreciated please and thank you.

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Customer service issue
Reported by GetHuman-coco_smi
Aug 20th, 2019 - 3 years ago
Seen by 8 customers so far
Similar issue to 11628 others
0 customers following this
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GetHuman-coco_smi started working on this issue
Aug 20th, 2019 7:48pm
GetHuman-coco_smi indicated the issue is not fixed yet.
Aug 22nd, 2019 12:15pm
GetHuman-coco_smi confirmed the issue is fixed. Hooray!
Aug 24th, 2019 2:02am

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