Hi, my son opened an account under the user name Zack the seller and sold a rug for...

GetHuman3373405's Trouble Receiving a Payment issue with Mercari from August 2019

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The issue in GetHuman3373405's own words
Hi, my son opened an account under the user name Zack the seller and sold a rug for $** to a user named Carolyn.Donohue. When the rug was sold, your app requested it be shipped by Wednesday the **st of August. As we were out of town, the first opportunity we had to ship the rug was on the **st which it was. I spent $** to package the item since it was a rug. The item was shipped and my son went to the app and clicked shipped. I told him to check the status today and it says order cancelled. So essentially I spent $** and sent my rug to Carolyn who has the rug but has cancelled the order. We are not able to contact her directly and I am extremely upset about this. Will I be sent my rug back and refunded for the packaging? We followed instructions and this seems very illegal and wrong. If I do not have a satisfactory resolution to this I am going to file a better business bureau claim. I would like to be paid for the rug or I would like my rug and money spent. This was a very bad first experience. A user should not be able to cancel after something was already shipped for clear reasons. Thank you.

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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Trouble Receiving a Payment issue
Reported by GetHuman3373405
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 11349 others
0 customers following this

Timeline

GetHuman3373405 started working on this issue
Aug 5th, 2019 7:02pm

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