Please review the chat between the purchaser and myself for the Dior perfume. It appea...

GetHuman-blyndi's customer service issue with Mercari from May 2019

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The issue in GetHuman-blyndi's own words
Please review the chat between the purchaser and myself for the Dior perfume. It appears that she mistakenly purchased my listing thinking it was a different scent. I have offered to refund her to no avail. This was my first sale and I put extra effort into making sure it was perfectly packaged to arrive safely and so that it was visually perfect. She rated me poorly based on her mistake. I’m at my wits end on how to make this right.
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Mercari

Customer service issue
Reported by GetHuman-blyndi
May 21st, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 5 customers so far
Similar issue to 9743 others
0 customers following this
Timeline
GetHuman-blyndi started working on this issue
May 21st 4:53pm
GetHuman-blyndi indicated the issue is not fixed yet.
May 22nd 3:45am
GetHuman-blyndi indicated the issue is not fixed yet.
May 24th 7:14pm