Item not as described and a accidental rating

GetHuman2923133's Refund an Order issue with Mercari from May 2019

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The issue in GetHuman2923133's own words
Buy a pair for running ... A few days ago I bought a pair of Nike Air Vapormaxes that were not as described as it had a pop in the air bubble, but the problem is it was accidentally rated and I can’t get the money back which is irritating me. Is there any I can get money back because it was ** bucks. I have messaged here before a few times and get no response as well as waited almost an hour till it cut off.
The air bubble was torn ruining its use
Getting my refund please or return in credit at the very least
I’ve been a customer for a * year and a half and the is the first time this happened to me
I’ve called and emailed before
I have an issue with Mercari too
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Mercari

Sneakers
Refund an Order issue
Reported by GetHuman2923133
May 20th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
Similar issue to 9714 others
0 customers following this
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Timeline
GetHuman2923133 started working on this issue
May 20th 9:40pm