Hello! I had sold a buyer two sports bras. These items were under two different listing...

GetHuman2949249's customer service issue with Mercari from May 2019

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The issue in GetHuman2949249's own words
Hello! I had sold a buyer two sports bras. These items were under two different listings with two different shipping labels. With that, the customer requested that I ship them together so she wouldn’t have to pay double shipping. With me being newer to Mercari, I shipped both of the items together with one shipping label. The buyer has received BOTH items but I was able to get payed for one of the sports bras through the app because it had it’s attached shipping label. Is there any way that you can help me so the other payment can go through?
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Mercari

Customer service issue
Reported by GetHuman2949249
May 19th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 6 customers so far
Similar issue to 9667 others
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Timeline
GetHuman2949249 started working on this issue
May 19th 3:10pm