Buyer, with no information*listings*ratings on their page, bought a purse from me. I de...

GetHuman2891039's Dispute a Charge issue with Mercari from May 2019

Help with my Mercari issue
First: share to improve GetHuman2891039's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2891039 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman2891039's own words
Buyer, with no information*listings*ratings on their page, bought a purse from me. I described everything about the purse, including every flaw. They got the item today and requested a return, but won’t tell me why. I pride myself on amazing packaging (even though it was a purse), and wonderful customer service, as well as great descriptions. I have been screwed over too many times with bad descriptions and so I never want to do that to happen to my buyers. I don’t want to lose my money on this purse, but I also don’t necessarily need it back either, unless that’s the only way. I just don’t understand. Out of all of my breakables and collectibles, out of everything I’ve sold on Mercari, I’ve never had a return requested. I’m just surprised and don’t know what to do. Hope to hear from you. Thanks!
GetHuman2891039 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman2891039 fixed the problem
We are waiting for GetHuman2891039 to fix the problem and share the solution with the rest of us customers.
Please help with my Mercari issue
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mercari

Dispute a Charge issue
Reported by GetHuman2891039
May 9th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 9286 others
0 customers following this
Timeline
GetHuman2891039 started working on this issue
May 9th 5:37am