Buyer, with no information*listings*ratings on their page, bought a purse from me. I de...

GetHuman2891039's Dispute a Charge issue with Mercari from May 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman2891039's own words
Buyer, with no information*listings*ratings on their page, bought a purse from me. I described everything about the purse, including every flaw. They got the item today and requested a return, but won’t tell me why. I pride myself on amazing packaging (even though it was a purse), and wonderful customer service, as well as great descriptions. I have been screwed over too many times with bad descriptions and so I never want to do that to happen to my buyers. I don’t want to lose my money on this purse, but I also don’t necessarily need it back either, unless that’s the only way. I just don’t understand. Out of all of my breakables and collectibles, out of everything I’ve sold on Mercari, I’ve never had a return requested. I’m just surprised and don’t know what to do. Hope to hear from you. Thanks!
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Dispute a Charge issue
Reported by GetHuman2891039
May 9th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 9286 others
0 customers following this
GetHuman2891039 started working on this issue
May 9th 5:37am