I sold an item* Buyer canceled the purchase and received the refund* Mercari sent the b...

GetHuman-olczykju's Refund an Order issue with Mercari from May 2019

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The issue in GetHuman-olczykju's own words
I sold an item* Buyer canceled the purchase and received the refund* Mercari sent the buyer a message "You can keep the item! It's on us!" while obviously, it was on me because I did not receive any money and didn't get my book back. I want mercari to step in and ask buyer to ship my item back to me or refund my money for the book since it is on Mercari.
I hate Mercari and people that work there!!!
They did not help me at all! they just wanted to get rid of me and were unprofessional and rude!
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How GetHuman-olczykju fixed the problem
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Mercari

Refund an Order issue
Reported by GetHuman-olczykju
May 9th, 2019 - 2 mons ago
I have an issue with Mercari too
Not resolved
Seen by 10 customers so far
Similar issue to 9284 others
0 customers following this
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Timeline
GetHuman-olczykju started working on this issue
May 9th 2:11am
GetHuman-olczykju indicated the issue is not fixed yet.
May 11th 3:01pm
GetHuman-olczykju indicated the issue is not fixed yet.
May 11th 3:04pm
GetHuman-olczykju indicated the issue is not fixed yet.
May 12th 4:10pm
GetHuman-olczykju indicated the issue is not fixed yet.
May 14th 2:24am