Not ever again doing business on Mercari. You can’t even contact a human being from its website to solve any problems you have with their sellers.

GetHuman2874039's Refund an Order issue with Mercari from May 2019

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The issue in GetHuman2874039's own words
I was trying to find a way to return the handbag that the seller misrepresented in her description of it in her listing on Meecari, even though I already rated her. Being a new customer, I had no clue how the buying, rating, finalization of the sale works. Now I know, though, and I’ll definitely never use that site again. ... I ordered a handbag on Mercari last week, received it today and found the item is not “like new” as described on the listing. It has stains all over it. I didn’t know that you can’t return an item after reviewing the seller. I reviewed her already. I’d still like to return the item.
They could make this right by contacting me since I can’t seem to be able to contact them, and let me return back to the seller their misrepresented handbag and be fully refunded (including the $* shipping cost).
I’m a new customer.
I’ve already called the customer service number twice that I couldn’t find on the Mercari website, just through a google search. The first time I called, i eventually was timed out after waiting ** minutes for a representative to finally take my call. I called back immediately after the call timed out, and waited another six minutes before I realized it was just going to time out again. That second time, I hung up myself. They definitely don’t seem to be customer oriented at all. If they were, they’d at least have a better way for customers to talk to live humans when needing issues addressed and properly resolved.
I have an issue with Mercari too
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Mercari

I was a buyer.
Refund an Order issue
Reported by GetHuman2874039
May 6th, 2019 - 2 mons ago
I have an issue with Mercari too
Not resolved
Seen by 17 customers so far
Similar issue to 9188 others
0 customers following this
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Timeline
GetHuman2874039 started working on this issue
May 6th 5:56pm
GetHuman2874039 indicated the issue is not fixed yet.
May 7th 4:26pm
GetHuman2874039 indicated the issue is not fixed yet.
May 7th 4:45pm
GetHuman2874039 shared this issue with friends on Facebook
May 7th 4:47pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:13pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:17pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:17pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 5:18pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 6:01pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 6:01pm
GetHuman2874039 indicated the issue is not fixed yet.
May 10th 6:01pm