Not ever again doing business on Mercari. You can’t even contact a human being from its website to solve any problems you have with their sellers.
GetHuman2874039's Refund an Order issue with Mercari from May 2019
Help with my Mercari issue
GetHuman2874039's next move: talk to Mercari again when they open.
Mercari's call center is closed now. We will send GetHuman2874039 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2874039 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman2874039's own words
I was trying to find a way to return the handbag that the seller misrepresented in her description of it in her listing on Meecari, even though I already rated her. Being a new customer, I had no clue how the buying, rating, finalization of the sale works. Now I know, though, and I’ll definitely never use that site again. ... I ordered a handbag on Mercari last week, received it today and found the item is not “like new” as described on the listing. It has stains all over it. I didn’t know that you can’t return an item after reviewing the seller. I reviewed her already. I’d still like to return the item.
They could make this right by contacting me since I can’t seem to be able to contact them, and let me return back to the seller their misrepresented handbag and be fully refunded (including the $* shipping cost).
I’m a new customer.
I’ve already called the customer service number twice that I couldn’t find on the Mercari website, just through a google search. The first time I called, i eventually was timed out after waiting ** minutes for a representative to finally take my call. I called back immediately after the call timed out, and waited another six minutes before I realized it was just going to time out again. That second time, I hung up myself. They definitely don’t seem to be customer oriented at all. If they were, they’d at least have a better way for customers to talk to live humans when needing issues addressed and properly resolved.
I have an issue with Mercari too
How GetHuman2874039 fixed the problem
We are waiting for GetHuman2874039 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.