Mercari issued a refund to a buyer for Louis Vuitton glasses i sold and that buyer sent...

GetHuman-dayanepl's customer service issue with Mercari from April 2019

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The issue in GetHuman-dayanepl's own words
Mercari issued a refund to a buyer for Louis Vuitton glasses i sold and that buyer sent me the glasses back but broken and now mercari states they were sent in a condition that was received by the buyer which isnt true because the screws are missing so they were deliberately taken
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Mercari

Customer service issue
Reported by GetHuman-dayanepl
Apr 7th, 2019 - 4 mons ago
I have an issue with Mercari too
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Timeline
GetHuman-dayanepl started working on this issue
Apr 7th 7:59pm
GetHuman-dayanepl indicated the issue is not fixed yet.
Apr 11th 1:51am
GetHuman-dayanepl indicated the issue is not fixed yet.
Apr 12th 12:53am