Hello, I've been trying to reach out to Mercari but I never seen anything on the app. O...

GetHuman2623919's refund request issue with Mercari from March 2019

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The issue in GetHuman2623919's own words
Hello, I've been trying to reach out to Mercari but I never seen anything on the app. One of the details said that after rating I cannot return the item which I have never knew. I've been a user when Mercari came out and had one issue but in that time, there was no rating system. I have three orders that want to return just this month & other was last month. Can you help me, please. I feel like I've been tricked. I'd like to return the items I bought that are broken.
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Mercari

refund request issue
Reported by GetHuman2623919
Mar 29th, 2019 - 6 mons ago
I have an issue with Mercari too
Fixed
Seen by 8 customers so far
Similar issue to 128 others
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Timeline
GetHuman2623919 started working on this issue
Mar 29th 1:24am
GetHuman2623919 indicated the issue is not fixed yet.
Mar 30th 3:34am
GetHuman2623919 indicated the issue is not fixed yet.
Mar 30th 3:35am
GetHuman2623919 indicated the issue is not fixed yet.
Mar 30th 3:39am
GetHuman2623919 indicated the issue is not fixed yet.
Mar 30th 9:46am