ID * m*********** Mikasa Wild Fields ** coffee cups. One of the cups was broken when...

GetHuman-beckyjla's Refunds and returns issue with Mercari from March 2019

Help with my Mercari issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-beckyjla's own words
ID * m*********** Mikasa Wild Fields ** coffee cups. One of the cups was broken when I received the package. The items were poorly prepared for shipping. They were wrapped in bubble wrap with no other packaging material to add cushion to the box and there was empty space in the box. *Also, the listing said new condition but the cups had light crazing and one if them had a line in the cup indicating a weakness in the pottery. I would like a refund of the broken cup and a price adjustment for at least one cup. I do not want to bother with sending them back. **You closed out my request this morning. My husband lost his phone and had to use my phone yesterday and I had no way to contact you sooner. I am a senior and all of this is too difficult.
GetHuman-beckyjla did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-beckyjla fixed the problem
I did get a credit for the broken cups. But the seller still refuses to acknowledge that they were not packed well for shipment and tries to put the blame on the USPS. But I am pleased that I got the credit.
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Mercari

Refunds and returns issue
Reported by GetHuman-beckyjla
Mar 27th, 2019 - 25d ago
I have an issue with Mercari too
Fixed
GetHuman-beckyjla shared how to fix
Seen by 10 customers so far
Similar issue to 7592 others
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Timeline
GetHuman-beckyjla started working on this issue
Mar 27th 2:45pm
GetHuman-beckyjla indicated the issue is not fixed yet.
Mar 30th 3:06pm
GetHuman-beckyjla indicated the issue is not fixed yet.
Mar 30th 3:07pm
GetHuman-beckyjla indicated the issue is not fixed yet.
Mar 30th 3:08pm
GetHuman-beckyjla indicated the issue is not fixed yet.
Mar 30th 3:09pm
GetHuman-beckyjla confirmed the issue is fixed. Hooray!
Mar 30th 3:09pm