My name is Danny Crabtree and I purchased a gaming pc on the mercari app on march **. A...

GetHuman2470484's customer service issue with Mercari from March 2019

7022 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman2470484's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2470484's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2470484 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2470484 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2470484's own words
My name is Danny Crabtree and I purchased a gaming pc on the mercari app on march **. After I bought it, the seller cancelled the sale and asked me if I could pay a little more for shipping. I said that's fine and made the purchase again. After I had done this, I realized that he changed the description and said that the pc doesn't work. When I made the purchase the first time, it did not say this in the description. I have proof of this because I took a screenshot of the description with my phone before I bought it. I requested for this to be cancelled but heard nothing back. Then I got an email saying that the item has shipped. I do not want this item because I feel like the seller was dishonest and pulled a fast one on me to get me to buy his bad product. I think I should be refunded my money. The item ID is m***********. The seller is CustomSkinzz.
GetHuman2470484 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman2470484 fixed the problem
We are waiting for GetHuman2470484 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2470484 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2470484
Mar 13th, 2019 - 5 mons ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
Similar issue to 7022 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2470484 started working on this issue
Mar 13th 1:24pm