Seller first sent wrong item but that got cleared up and I recieved my Big Star Pioneer...

GetHuman2465436's customer service issue with Mercari from March 2019

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The issue in GetHuman2465436's own words
Seller first sent wrong item but that got cleared up and I recieved my Big Star Pioneer **R jeans on *********.*These are the ones I paid $** with an Amex card. *The jeans were described as gently worn and in great condition.*Not hardly! There is a approximate * *** inch rip ( tear ) in the left knee and jeans are so thin in knee I'm assuming wearing these a few times and washing them, I would have to take them back again to get them patched. I have called Mercari multiple times today with a total of over an hour wait time and still not spoken to anyone and left one message once the hold service sent me to a voicemail. The jeans description was totally not accurate, i didnt want jeans that I had to take to get sewed from a alterations person.*Would like my money back.*No i don't have a Google account or the app.
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Customer service issue
Reported by GetHuman2465436
Mar 12th, 2019 - 5 mons ago
I have an issue with Mercari too
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Seen by 3 customers so far
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GetHuman2465436 started working on this issue
Mar 12th 10:45pm