I accidentally picked the wrong weight range for my package. I had the buyer pay for po...

GetHuman-marycumm's customer service issue with Mercari from March 2019

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The issue in GetHuman-marycumm's own words
I accidentally picked the wrong weight range for my package. I had the buyer pay for postage on a *-* pound item and it is actually in the *-** pound range. I am trying to just be charged the difference in shipping so the buyer is not responsible for it. I am also hoping to do this through mercari because the postage through the post office is **.** for something that would only cost $** via mercari. I do not want to cancel the transaction and further inconvenience the buyer.
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Mercari

Customer service issue
Reported by GetHuman-marycumm
Mar 12th, 2019 - 5 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman-marycumm started working on this issue
Mar 12th 8:49pm