m*********** I received a pair of shoes that are claimed authentic but in fact are not...
GetHuman2460655's customer service issue with Mercari from March 2019
Help with my Mercari issue
First: share to improve GetHuman2460655's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2460655's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2460655 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2460655 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2460655's own words
m*********** I received a pair of shoes that are claimed authentic but in fact are not. They have me a receipt for a real pair of shoes with a fake pair of shoes. I am very upset because I sent the shoes to Stockx to get verified and they came back fake and I got charged $*** for not passing authentication. I am very upset and it is well pat * days and rating period but I think I should be able to get a refund since the person sent me fakes claiming that they were authentic.
GetHuman2460655 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman2460655 fixed the problem
We are waiting for GetHuman2460655 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.