m*********** I received a pair of shoes that are claimed authentic but in fact are not...

GetHuman2460655's customer service issue with Mercari from March 2019

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The issue in GetHuman2460655's own words
m*********** I received a pair of shoes that are claimed authentic but in fact are not. They have me a receipt for a real pair of shoes with a fake pair of shoes. I am very upset because I sent the shoes to Stockx to get verified and they came back fake and I got charged $*** for not passing authentication. I am very upset and it is well pat * days and rating period but I think I should be able to get a refund since the person sent me fakes claiming that they were authentic.
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Customer service issue
Reported by GetHuman2460655
Mar 12th, 2019 - 5 mons ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 6949 others
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GetHuman2460655 started working on this issue
Mar 12th 1:30pm