Hi,*My user name in Mercari is Adis**, I bought a iPhone X in the app. I found out it w...

GetHuman2457661's customer service issue with Mercari from March 2019

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The issue in GetHuman2457661's own words
Hi,*My user name in Mercari is Adis**, I bought a iPhone X in the app. I found out it was fake the moment I opened it. It has an Android image when I did a reset o. The iPhone X. I tried to returned it but it said to confirmed delivery and I did then I took me to rate automatically. I did not or I was not suppose to rate it but there was no other button to cancel or to request a return (at least I did not see it). Know it says that it’s eligible for return. That *****. I wrong move and that’s it? It’s not fair. I received a fake iPhone X.
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Mercari

Customer service issue
Reported by GetHuman2457661
Mar 12th, 2019 - 5 mons ago
I have an issue with Mercari too
Not resolved
Seen by 11 customers so far
Similar issue to 6938 others
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Timeline
GetHuman2457661 started working on this issue
Mar 12th 12:00am