Hi,*My user name in Mercari is Adis**, I bought a iPhone X in the app. I found out it w...

GetHuman2457661's customer service issue with Mercari from March 2019

6938 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman2457661's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2457661's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2457661 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2457661 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman2457661's own words
Hi,*My user name in Mercari is Adis**, I bought a iPhone X in the app. I found out it was fake the moment I opened it. It has an Android image when I did a reset o. The iPhone X. I tried to returned it but it said to confirmed delivery and I did then I took me to rate automatically. I did not or I was not suppose to rate it but there was no other button to cancel or to request a return (at least I did not see it). Know it says that it’s eligible for return. That *****. I wrong move and that’s it? It’s not fair. I received a fake iPhone X.
GetHuman2457661 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman2457661 fixed the problem
We are waiting for GetHuman2457661 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2457661 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2457661
Mar 12th, 2019 - 5 mons ago
I have an issue with Mercari too
Not resolved
Seen by 11 customers so far
Similar issue to 6938 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2457661 started working on this issue
Mar 12th 12:00am