I had sold an item to a buyer, and had sent out the wrong item. The buyer had said they...

GetHuman2420385's customer service issue with Mercari from March 2019

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The issue in GetHuman2420385's own words
I had sold an item to a buyer, and had sent out the wrong item. The buyer had said they hold issue a return through mercari in order to get a refund, so they can repurchase the item and I would send them the correct item. However, they requested the return and they did not use the shipping label through mercari and complete the return process, therefore I still received the funds, and the buyer did not receive the item. **They still would like to purchase the item, but I cannot list it because they still would like their refund despite not completing the return through mercari in the * day period they are given. **I had tried to get their phone number to contact them instead of through the app, however the app deleted my messages asking for the number because it was personal information. I would like the buyer to get their money back, but I can’t send through the app. **The item number is m*********** and the user who did not follow the return process properly is **MyLove, my username on the app is daisyxp
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Mercari

Customer service issue
Reported by GetHuman2420385
Mar 8th, 2019 - 6 mons ago
I have an issue with Mercari too
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Seen by 3 customers so far
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GetHuman2420385 started working on this issue
Mar 8th 10:35pm