An item is being returned and refunded to me and I really want to know why? I communica...

GetHuman-jodizal_'s customer service issue with Mercari from February 2019

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-jodizal_'s own words
An item is being returned and refunded to me and I really want to know why? I communicated clearly with the buyer, added extra pics for them, the item is authentic with receipt, double boxed and shipped fast and correctly, there were no filters or special lighting when taking pics, no damage or flaws, so what entitles the buyer to just return, I feel this is completely un fair and bad all around, please get back to me ASAP as again I’m highly disappointed that it can be refunded so easily and for not good reason
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Mercari

Customer service issue
Reported by GetHuman-jodizal_
Feb 17th, 2019 - 8 mons ago
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Timeline
GetHuman-jodizal_ started working on this issue
Feb 17th 10:36pm