I sold some lamps to a woman in Arizona she said one of the lamps is chipped but she wa...

GetHuman1089387's customer service issue with Mercari from February 2019

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The issue in GetHuman1089387's own words
I sold some lamps to a woman in Arizona she said one of the lamps is chipped but she wants to keep them, I want to issue her a ** dollar refund. So the lamps would cost her ***. ** and shipping. She already has the items and wants to keep them . Can you please help change the price for me so everything can be good. I do not want to cancel the Oder while someone still has items I have not gotten paid for. I don’t want to have to repost it with out the lamps in my possession. The woman said she wants to keep them but should get some money back for the chip. I have asked for help but no way to get help.
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Mercari

Customer service issue
Reported by GetHuman1089387
Feb 17th, 2019 - 8 mons ago
I have an issue with Mercari too
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Seen by 2 customers so far
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Timeline
GetHuman1089387 started working on this issue
Feb 17th 3:36pm