Hello, I’m trying to buy an item from the seller and every time I try to, it says “Oops...

GetHuman2219599's customer service issue with Mercari from February 2019

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The issue in GetHuman2219599's own words
Hello, I’m trying to buy an item from the seller and every time I try to, it says “Oops. This item could not be found”. The item is still on Mercari and the seller confirms that’s its still available. I’ve tried to purchase it it multiple times but it is still saying the same thing. The seller even created a new listing for the item and it stated the exact same thing. Plus, the seller says the they got the same message when trying to fix the problem. Is there something with my account?
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Customer service issue
Reported by GetHuman2219599
Feb 16th, 2019 - 8 mons ago
I have an issue with Mercari too
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Seen by 4 customers so far
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GetHuman2219599 started working on this issue
Feb 16th 3:04am