I ordered a vinyl pop for my boyfriend for valentine's day. It was a skeletor one. I wa...

GetHuman2216194's customer service issue with Mercari from February 2019

1 view
 | 
6020 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman2216194's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2216194's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2216194 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2216194 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman2216194's own words
I ordered a vinyl pop for my boyfriend for valentine's day. It was a skeletor one. I was so excited to have him open it. When he did the first thing he says is its broken. Skeletor's staff is missing the top ram head. I looked back at the description and it says new. I didn't notice it when it came in because I'm not a masters of the universe expert. I don't know what can be done about it. I've contacted the seller and she said to contact you.
GetHuman2216194 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman2216194 fixed the problem
We are waiting for GetHuman2216194 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2216194 fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman2216194
Feb 15th, 2019 - 8 mons ago
I have an issue with Mercari too
Not resolved
Seen by 1 customer so far
Similar issue to 6020 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2216194 started working on this issue
Feb 15th 7:11pm