I ordered a vinyl pop for my boyfriend for valentine's day. It was a skeletor one. I wa...

GetHuman2216194's customer service issue with Mercari from February 2019

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The issue in GetHuman2216194's own words
I ordered a vinyl pop for my boyfriend for valentine's day. It was a skeletor one. I was so excited to have him open it. When he did the first thing he says is its broken. Skeletor's staff is missing the top ram head. I looked back at the description and it says new. I didn't notice it when it came in because I'm not a masters of the universe expert. I don't know what can be done about it. I've contacted the seller and she said to contact you.
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Customer service issue
Reported by GetHuman2216194
Feb 15th, 2019 - 8 mons ago
I have an issue with Mercari too
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GetHuman2216194 started working on this issue
Feb 15th 7:11pm