I purchased a set of American girl bunk beds from a lady a couple days ago when I haven...

GetHuman2153309's customer service issue with Mercari from February 2019

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The issue in GetHuman2153309's own words
I purchased a set of American girl bunk beds from a lady a couple days ago when I haven't received them yet I asked her for a tracking number she said that she mailed them out but she had the wrong address so they came back to her that was just two days ago she asked me if I wanted her to cancel the order or mail them out and I said please cancel it it was a gift for my granddaughter I already got her another bed by now the next thing I know there's a thing on my notifications to rate her as a seller because I had received my item on February *th that is not true I've never received the item if you check our chats you'll see in there where she did I told her not to resend it and that was two days ago it says I received the item on the *th if you read our chats that's impossible I asked her to cancel this and that's what I want done I've already purchased another bed for my granddaughter
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Customer service issue
Reported by GetHuman2153309
Feb 7th, 2019 - 3 mons ago
I have an issue with Mercari too
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Seen by 3 customers so far
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GetHuman2153309 started working on this issue
Feb 7th 9:59am