I just received what i was told was a brand new in the box sealed set of Apple airpods...

GetHuman-ljenneb's customer service issue with Mercari from February 2019

5694 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman-ljenneb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ljenneb's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman-ljenneb a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-ljenneb may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-ljenneb's own words
I just received what i was told was a brand new in the box sealed set of Apple airpods. I received them the same day as I flew out of town. I tried pairing them with my Iphone just the way i was instructed online at Apple. Itdid not work. the pairing instructions never came up on my phone and when I compared them to my sons airpods which are genuine Apple product they were *** the weight. I have been sold a knock-off and I would like a refund. They are DEFINITELY NOT an Apple product even though it looks very close. I am very disapointed and out $***!!!
GetHuman-ljenneb did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-ljenneb fixed the problem
We are waiting for GetHuman-ljenneb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ljenneb fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ljenneb
Feb 7th, 2019 - 4 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 5694 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ljenneb started working on this issue
Feb 7th 12:11am