I just received what i was told was a brand new in the box sealed set of Apple airpods...

GetHuman-ljenneb's customer service issue with Mercari from February 2019

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The issue in GetHuman-ljenneb's own words
I just received what i was told was a brand new in the box sealed set of Apple airpods. I received them the same day as I flew out of town. I tried pairing them with my Iphone just the way i was instructed online at Apple. Itdid not work. the pairing instructions never came up on my phone and when I compared them to my sons airpods which are genuine Apple product they were *** the weight. I have been sold a knock-off and I would like a refund. They are DEFINITELY NOT an Apple product even though it looks very close. I am very disapointed and out $***!!!
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Mercari

Customer service issue
Reported by GetHuman-ljenneb
Feb 7th, 2019 - 4 mons ago
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GetHuman-ljenneb started working on this issue
Feb 7th 12:11am