Simply gave a customer a tracking number directly from USPS and was told I was wrong an...

GetHuman-fattbeau's customer service issue with Mercari from January 2019

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The issue in GetHuman-fattbeau's own words
Simply gave a customer a tracking number directly from USPS and was told I was wrong and unprofessional . I thought it was my duty to inform customers of changes . had I of known that I would be called unprofessional and that I had a bad attitude I am confused and appalled .Never have I had such issues with customers I was on mercari back in **** under a different name and still never went through this. Please help
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Mercari

Customer service issue
Reported by GetHuman-fattbeau
Jan 25th, 2019 - 3 mons ago
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GetHuman-fattbeau started working on this issue
Jan 25th 10:00pm