I am trying to list items for sale in the app and it says I have to verify my phone num...

GetHuman2033247's customer service issue with Mercari from January 2019

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The issue in GetHuman2033247's own words
I am trying to list items for sale in the app and it says I have to verify my phone number first. I go to settings and phone verification, enter my number and click next. Next turns purple but it wont do anything else. I have already contacted the help center through the app and received a response to "sit back and relax. We'll be in touch shortly". It's been over ** hrs since i got another message that said its being passed on to another member of the team that was supposed to get back to me.
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Customer service issue
Reported by GetHuman2033247
Jan 24th, 2019 - 3 mons ago
I have an issue with Mercari too
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Seen by 1 customer so far
Similar issue to 5202 others
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GetHuman2033247 started working on this issue
Jan 24th 9:43pm