I am trying to list items for sale in the app and it says I have to verify my phone num...

GetHuman2033247's customer service issue with Mercari from January 2019

1 view
 | 
5202 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman2033247's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2033247's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman2033247 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2033247 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman2033247's own words
I am trying to list items for sale in the app and it says I have to verify my phone number first. I go to settings and phone verification, enter my number and click next. Next turns purple but it wont do anything else. I have already contacted the help center through the app and received a response to "sit back and relax. We'll be in touch shortly". It's been over ** hrs since i got another message that said its being passed on to another member of the team that was supposed to get back to me.
GetHuman2033247 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman2033247 fixed the problem
We are waiting for GetHuman2033247 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2033247 fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman2033247
Jan 24th, 2019 - 3 mons ago
I have an issue with Mercari too
Not resolved
Seen by 1 customer so far
Similar issue to 5202 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2033247 started working on this issue
Jan 24th 9:43pm