Got billed through paypal for an item that when it went back the mercari site it was so...

GetHuman-sschnei's customer service issue with Mercari from January 2019

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The issue in GetHuman-sschnei's own words
Got billed through paypal for an item that when it went back the mercari site it was sold to someone else but I was still charge for the purchase on paypal. Can*t get through online and need the paypal charge of $**.** refunded. S*****@***.com is the paypal account*see paypal receipt below*Jan **, **** **:**:** PST *Transaction ID: **E*****JL******* * * **Hello Steve Schneider,*You sent a payment of $**.** USD to Mercari*(*****@***.com)***It may take a few moments for this transaction to appear in your account.*Merchant *Mercari ******@***.com ****-***-*****Instructions to merchant *You haven't entered any instructions.*Shipping address - confirmed *Steve Schneider***** Jefferson Ave*Woodside, CA ******United States*Shipping details *The seller hasn’t provided any shipping details yet.*PayPal offers a fast way to send money directly to bank accounts abroad with our new Xoom service. Find Out More.*Description*Unit price*Qty*Amount**$**.** USD***$**.** USD*Subtotal*$**.** USD*Total*$**.** USD*Payment*$**.** USD*Charge will appear on your credit card statement as "PAYPAL *MERCARI ***-***" *Payment sent to *****@***.com *Payment sent from *****@***.com*Funding Sources Used (Total)*Visa x-*****$**.** USD
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Mercari

Customer service issue
Reported by GetHuman-sschnei
Jan 15th, 2019 - 9 mons ago
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GetHuman-sschnei started working on this issue
Jan 15th 10:35pm