I purchased a Vera Bradley Tote. When it arrived it was badly faded, this was not state...

GetHuman1964589's customer service issue with Mercari from January 2019

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The issue in GetHuman1964589's own words
I purchased a Vera Bradley Tote. When it arrived it was badly faded, this was not stated in the description, I paid $**.** for it. I have sent a message to the seller, her response was if I wash it it will look new. I replied and told her I thought that was the problem it had been washed too much. No response after that. So I sent her another message asking her how do I go about returning for a refund. Still waiting on a response. Please advise me on what to do as I have just started buying from your app.The seller is Ashley Allen*I tried to learn what to do from your app but it was too confusing.*Thank you Lindaloulou.
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Mercari

Customer service issue
Reported by GetHuman1964589
Jan 14th, 2019 - a mon ago
I have an issue with Mercari too
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Seen by 2 customers so far
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Timeline
GetHuman1964589 started working on this issue
Jan 14th 8:51pm