Before contacting them, items GetHuman1964589 may need:
Name, Order number, Billing address, and Email address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1964589's own words
I purchased a Vera Bradley Tote. When it arrived it was badly faded, this was not stated in the description, I paid $**.** for it. I have sent a message to the seller, her response was if I wash it it will look new. I replied and told her I thought that was the problem it had been washed too much. No response after that. So I sent her another message asking her how do I go about returning for a refund. Still waiting on a response. Please advise me on what to do as I have just started buying from your app.The seller is Ashley Allen*I tried to learn what to do from your app but it was too confusing.*Thank you Lindaloulou.
GetHuman1964589 did not yet indicate what Mercari should do to make this right.
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