Hello , i recently purchased an item off Mercari and spoke to someone regarding the fac...

GetHuman1962799's customer service issue with Mercari from January 2019

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The issue in GetHuman1962799's own words
Hello , i recently purchased an item off Mercari and spoke to someone regarding the fact that my package tracking information said delivered but i did not receive it at all , A customer service rep then told me if i didn’t get the item by ******** to contact them back but now my order says complete and yet i have not received anything , i am very upset with this matter that it is now ******** and i still haven’t been contacted back or refunded.
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Mercari

Customer service issue
Reported by GetHuman1962799
Jan 14th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 4711 others
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Timeline
GetHuman1962799 started working on this issue
Jan 14th 5:25pm