I ordered a purse on Mercari that said it was like new, I received it with damage that...

GetHuman-m_starr's customer service issue with Mercari from December 2018

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The issue in GetHuman-m_starr's own words
I ordered a purse on Mercari that said it was like new, I received it with damage that makes it unusable. I requested a return and took photographs of the damage in the item and immediately it says that my item is ineligible for return… I do not understand.
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Mercari

Customer service issue
Reported by GetHuman-m_starr
Dec 28th, 2018 - 7 mons ago
I have an issue with Mercari too
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Seen by 11 customers so far
Similar issue to 4056 others
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Timeline
GetHuman-m_starr started working on this issue
Dec 28th, 2018 4:37pm