I made a purchase with a seller on Mercari on ********. As of ******** I have no item...

GetHuman192433's customer service issue with Mercari from December 2018

3104 similar
1 following
Help with my Mercari issue
First: share to improve GetHuman192433's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman192433's next move: call Mercari.
The best way to get your problem resolved is to tap the button below to start calling Mercari. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman192433 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman192433's own words
I made a purchase with a seller on Mercari on ********. As of ******** I have no item. I got with the seller and she said Fed Ex told her that it was never checked in. I want my $*.** back.
GetHuman192433 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman192433 fixed the problem
We are waiting for GetHuman192433 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman192433 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman192433
Dec 11th, 2018 - 10 mons ago
I have an issue with Mercari too
Not resolved
Seen by 42 customers so far
Similar issue to 3104 others
1 customer following this
Follow this issue to see how it gets fixed
GetHuman192433 started working on this issue
Dec 11th, 2018 4:02pm