I purchased from a seller who sent me the wrong item. This site says it doesn’t qualify...

GetHuman1706655's customer service issue with Mercari from December 2018

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The issue in GetHuman1706655's own words
I purchased from a seller who sent me the wrong item. This site says it doesn’t qualify for returns but that doesn’t make sense when the item is incorrect. I purchased four tank tops and got a pair of leggings instead. This should qualify as a acceptable return. I’ve tried to contact the seller and still no response. I spent with shipping almost $** for * tank tops only to get a pair of leggings that are too large for me and only cost $* to whomever had purchased them originally. This company should honor buyers with returning an item when the seller ships the product wrong. I’m very disappointed in Mercari for not having this option and I won’t be rating this app or company a good rating and be sure to inform others about this situation to avoid using this app for this particular situation. Or at least be cautious because the company doesn’t support the buyer in anyway. Sincerely, Michelle Vincent.
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Mercari

Customer service issue
Reported by GetHuman1706655
Dec 7th, 2018 - 6 mons ago
I have an issue with Mercari too
Not resolved
Seen by 8 customers so far
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Timeline
GetHuman1706655 started working on this issue
Dec 7th, 2018 12:01am