For * days I've been trying to cancel order m***********. I called and no one is availa...

GetHuman1704329's customer service issue with Mercari from December 2018

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Help with my Mercari issue
GetHuman1704329's next move: talk to Mercari again when they open.
Mercari's call center is closed now. We will send GetHuman1704329 a reminder to call them when they open. Nothing to do for now but wait!
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman1704329's own words
For * days I've been trying to cancel order m***********. I called and no one is available. I used the cancel order instructions, not there for on line purchases. Delete account, "tap" not a function on line. Due to your faulty instructions for on line purchase cancelation, delete account, the $*.** charge will not be paid as you sent it as a REOCCURRING PAYMENT!!!!!!!!. Credit card is now cancelled.. Send form to delete account as a email attachment please.
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Mercari

Customer service issue
Reported by GetHuman1704329
Dec 6th, 2018 - 6 mons ago
I have an issue with Mercari too
Fixed
Seen by 2 customers so far
Similar issue to 2927 others
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Timeline
GetHuman1704329 started working on this issue
Dec 6th, 2018 7:03pm
GetHuman1704329 indicated the issue is not fixed yet.
Dec 6th, 2018 7:04pm