I just received a Holly Hobby plate today and it is completely broken in half and a hug...

GetHuman1699547's customer service issue with Mercari from December 2018

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The issue in GetHuman1699547's own words
I just received a Holly Hobby plate today and it is completely broken in half and a huge chunk is missing.*The plate was laying on shipping paper, not properly wrapped and loose in the box. I haven’t even taken it out. *I haven’t confirmed that I’ve received this yet and won’t. I want a refund.*I contacted the seller but she’s not offered a refund.*And this is the only way I could contact you. Joanne
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Mercari

Customer service issue
Reported by GetHuman1699547
Dec 6th, 2018 - 2 mons ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 2891 others
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Timeline
GetHuman1699547 started working on this issue
Dec 6th, 2018 1:36am