I just received a Holly Hobby plate today and it is completely broken in half and a hug...
GetHuman1699547's customer service issue with Mercari from December 2018
Help with my Mercari issue
First: share to improve GetHuman1699547's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1699547's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1699547 will want to follow the link below to head to their help center. We will check on GetHuman1699547 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1699547 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman1699547's own words
I just received a Holly Hobby plate today and it is completely broken in half and a huge chunk is missing.*The plate was laying on shipping paper, not properly wrapped and loose in the box. I haven’t even taken it out. *I haven’t confirmed that I’ve received this yet and won’t. I want a refund.*I contacted the seller but she’s not offered a refund.*And this is the only way I could contact you. Joanne
GetHuman1699547 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1699547 fixed the problem
We are waiting for GetHuman1699547 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.