I bought this victoria secrets lighted sign from the seller pocketchange. I waited seve...

GetHuman1699014's customer service issue with Mercari from December 2018

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The issue in GetHuman1699014's own words
I bought this victoria secrets lighted sign from the seller pocketchange. I waited several days and then she emails me and to tell me shipping is $** more for FedEx to package it up and cancels my order. Has me rebuy it for $** more and then takes a week to ship and tells me she doesn’t have money to ship so I wait another few days. Well she finally ships and I get the package but it’s all damaged. Cracked and shattered and poorly packed. I’m like how did FedEx do this. I called them to find they didn’t even pack it up. The seller did so what did I pay $** more for because she lied to me and sent me an item that is smashed, cracked and shattered in several places. I’ve filed a claim with FedEx but they told me to keep all the peices of the item and packaging for an inspection. I want my money back. She lied and over charged me and set me an item poorly packed and arrived damaged.
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Mercari

Customer service issue
Reported by GetHuman1699014
Dec 5th, 2018 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 2884 others
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Timeline
GetHuman1699014 started working on this issue
Dec 5th, 2018 11:58pm