I bought this victoria secrets lighted sign from the seller pocketchange. I waited seve...

GetHuman1699014's customer service issue with Mercari from December 2018

2884 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman1699014's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1699014's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1699014 will want to follow the link below to head to their help center. We will check on GetHuman1699014 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1699014 may need:
Name, Order number, Billing address, and Email address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1699014's own words
I bought this victoria secrets lighted sign from the seller pocketchange. I waited several days and then she emails me and to tell me shipping is $** more for FedEx to package it up and cancels my order. Has me rebuy it for $** more and then takes a week to ship and tells me she doesn’t have money to ship so I wait another few days. Well she finally ships and I get the package but it’s all damaged. Cracked and shattered and poorly packed. I’m like how did FedEx do this. I called them to find they didn’t even pack it up. The seller did so what did I pay $** more for because she lied to me and sent me an item that is smashed, cracked and shattered in several places. I’ve filed a claim with FedEx but they told me to keep all the peices of the item and packaging for an inspection. I want my money back. She lied and over charged me and set me an item poorly packed and arrived damaged.
GetHuman1699014 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1699014 fixed the problem
We are waiting for GetHuman1699014 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid
Follow this issue
See how GetHuman1699014 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1699014
Dec 5th, 2018 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 2884 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1699014 started working on this issue
Dec 5th, 2018 11:58pm