I purchased an espresso machine. Buyer reassured me that everything was in good conditi...

GetHuman-susankil's customer service issue with Mercari from December 2018

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The issue in GetHuman-susankil's own words
I purchased an espresso machine. Buyer reassured me that everything was in good condition, nothing was broken. I received the item & there was a broken cover & two panels were separated. The box was pretty beat up & the entire machine was covered in water*coffee grounds. I still like the item but I would have never paid the amount that I did for it, in its current condition. I’m not sure what to do now. I don’t want to pay the amount I did, but I’m unsure if this was a shipping issue. I also feel the buyer should have emptied the water & coffee before shipping!
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Mercari

Customer service issue
Reported by GetHuman-susankil
Dec 4th, 2018 - 2 mons ago
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Timeline
GetHuman-susankil started working on this issue
Dec 4th, 2018 7:33pm