I already wrote but again, I bought a product that was suppose to be BRAND NEW! It came...

GetHuman-gofojen's customer service issue with Mercari from November 2018

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Help with my Mercari issue
GetHuman-gofojen's next move: try the Mercari help center again.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gofojen will want to follow the link below to head to their help center. We will check on GetHuman-gofojen later to make sure it's all set or try to help escalate.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-gofojen's own words
Get in touch to return item ... I already wrote but again, I bought a product that was suppose to be BRAND NEW! It came REFURBISHED! I just want it returned... I received it yesterday evening but it hasn’t gone threw as delivered so I’m stuck and panicky, I contacted seller so she knows the situation.. I want you guys to send me a refund sticker and give this lady back her REFURBISHED IPAD... please
I’m getting mad because I don’t want to buy a refurbished ipad
I just want the item to be returned And my mo why on my card
I do my part on this site
Emails emails emails
I have an issue with Mercari too
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Mercari

Ipad
Customer service issue
Reported by GetHuman-gofojen
Nov 30th, 2018 - 6 mons ago
I have an issue with Mercari too
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Seen by 5 customers so far
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Timeline
GetHuman-gofojen started working on this issue
Nov 30th, 2018 12:13am
GetHuman-gofojen indicated the issue is not fixed yet.
Nov 30th, 2018 12:14am