PLEASE HELP. *I sold an item, unfortunately i did not have the correct tracking number...

GetHuman1632037's customer service issue with Mercari from November 2018

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1632037's own words
PLEASE HELP. *I sold an item, unfortunately i did not have the correct tracking number on that item. I have the tracking number the package was delivered through, it plainly says delivered to their front door. Since it was a different tracking number I nevertheless received my payment. I refunded and reposted for the buyer to re-buy, but now they won’t answer me. *the item ID is- m************tracking number for package through USPS is- **********************
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Customer service issue
Reported by GetHuman1632037
Nov 28th, 2018 - 9 mons ago
I have an issue with Mercari too
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GetHuman1632037 started working on this issue
Nov 28th, 2018 4:55pm
GetHuman1632037 indicated the issue is not fixed yet.
Nov 28th, 2018 4:56pm