PLEASE HELP. *I sold an item, unfortunately i did not have the correct tracking number...

GetHuman1632037's customer service issue with Mercari from November 2018

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Help with my Mercari issue
GetHuman1632037's next move: try the Mercari help center again.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1632037 will want to follow the link below to head to their help center. We will check on GetHuman1632037 later to make sure it's all set or try to help escalate.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1632037's own words
PLEASE HELP. *I sold an item, unfortunately i did not have the correct tracking number on that item. I have the tracking number the package was delivered through, it plainly says delivered to their front door. Since it was a different tracking number I nevertheless received my payment. I refunded and reposted for the buyer to re-buy, but now they won’t answer me. *the item ID is- m************tracking number for package through USPS is- **********************
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Mercari

Customer service issue
Reported by GetHuman1632037
Nov 28th, 2018 - 9 mons ago
I have an issue with Mercari too
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Timeline
GetHuman1632037 started working on this issue
Nov 28th, 2018 4:55pm
GetHuman1632037 indicated the issue is not fixed yet.
Nov 28th, 2018 4:56pm