I received my item (a bottle of perfume) today, but during the shipment process, the bo...

GetHuman1642063's customer service issue with Mercari from November 2018

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The issue in GetHuman1642063's own words
I received my item (a bottle of perfume) today, but during the shipment process, the bottle sustained damage. When I opened the package, there were cracks on the bottle, a few shards of glass, and much of the perfume had leaked out. I can't exactly return broken glass in the mail to the sender, especially since the item came broken. I am requesting a full refund since the item arrived in a condition that was not usable.
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Mercari

Customer service issue
Reported by GetHuman1642063
Nov 28th, 2018 - 9 mons ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
Similar issue to 2586 others
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Timeline
GetHuman1642063 started working on this issue
Nov 28th, 2018 12:45am