Am I being ripped off?

GetHuman-karmabac's customer service issue with Mercari from November 2018

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Help with my Mercari issue
GetHuman-karmabac's next move: try the Mercari help center again.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-karmabac will want to follow the link below to head to their help center. We will check on GetHuman-karmabac later to make sure it's all set or try to help escalate.
The issue in GetHuman-karmabac's own words
I was trying to purchase a bathing suit top. ... m************I have not received my Bleu Rod Beattie Bikini Top that I paid for weeks ago. According to USPS Tracking Service they are awaiting the Item. The Seller Ashley has not returned my email messages. I really want this item. Can you help me?
Customer Service help seems impossible. I need the item or my money returned.
I want my paid for item, or my money returned to me.
I pay for my purchases. I expect to receive paid for items or at least receive updates from the seller when there is a problem. Mercari customer service is almost impossible to reach.
I received an initial response while I was out of town. Because I did not respond to the email within ** hours, (I tried to respond the *nd day) the complaint was closed and I have had no way of making contact with Mercari since. They make it very difficult if not impossible to resolve issues.
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Mercari

Bleu Rod Beattie Bathing Suit Top
Customer service issue
Reported by GetHuman-karmabac
Nov 26th, 2018 - 9 mons ago
I have an issue with Mercari too
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Timeline
GetHuman-karmabac started working on this issue
Nov 26th, 2018 10:12pm
GetHuman-karmabac indicated the issue is not fixed yet.
Nov 26th, 2018 10:36pm