I ordered "Learning Journey Techno Gear * Pack". The order was confirmed and I was tol...

GetHuman1617303's customer service issue with Mercari from November 2018

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Help with my Mercari issue
GetHuman1617303's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1617303 will want to follow the link below to head to their help center. We will check on GetHuman1617303 later to make sure it's all set or try to help escalate.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1617303's own words
I ordered "Learning Journey Techno Gear * Pack". The order was confirmed and I was told it would arrive Nov. **. It wasn't here but I thought it was because of Thanksgiving. This morning I was informed my account received a credit because it was returned and I don't know why. I really wanted that item for my great- grandchildren. I would like another one sent and we can make arrangements for payment. Please let me know what happened and when I should receive another one.
GetHuman1617303 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman1617303
Nov 24th, 2018 - 10 mons ago
I have an issue with Mercari too
Fixed
Seen by 6 customers so far
Similar issue to 2458 others
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Timeline
GetHuman1617303 started working on this issue
Nov 24th, 2018 5:25pm
GetHuman1617303 indicated the issue is not fixed yet.
Nov 25th, 2018 6:14pm
GetHuman1617303 indicated the issue is not fixed yet.
Nov 25th, 2018 6:16pm
GetHuman1617303 indicated the issue is not fixed yet.
Nov 25th, 2018 6:16pm
GetHuman1617303 indicated the issue is not fixed yet.
Nov 26th, 2018 8:52pm