I sold and shipped the item the tracking is showing that it’s delivered the Mercari app...
GetHuman1562216's customer service issue with Mercari from November 2018
Help with my Mercari issue
First: share to improve GetHuman1562216's odds
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GetHuman1562216's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1562216 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1562216 can let us know if they help or not.