I sold and shipped the item the tracking is showing that it’s delivered the Mercari app...

GetHuman1562216's customer service issue with Mercari from November 2018

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Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1562216 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1562216 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
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The issue in GetHuman1562216's own words
I sold and shipped the item the tracking is showing that it’s delivered the Mercari app still showing out for delivery this was on November * it is now November **
GetHuman1562216 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman1562216
Nov 15th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 50 customers so far
Similar issue to 2186 others
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Timeline
GetHuman1562216 started working on this issue
Nov 15th, 2018 2:18am