Your holding my money. My wife was banned aparantley originally because she bought an i...
GetHuman-wpmwest's customer service issue with Mercari from November 2018
68 views | 2097 similar | 0 following
Help with my Mercari issue
First: share to improve GetHuman-wpmwest's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-wpmwest's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wpmwest will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-wpmwest can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-wpmwest may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-wpmwest's own words
Your holding my money. My wife was banned aparantley originally because she bought an item that she believed was not as advertised. When she tried to return it she was told they could not.....So she put it up for sale and even said in her listing it was not real.....Mercari then banned her.....She asked me if she could use my name ( mike Westervelt...husband). We sold a purse for $**** ...She said you wanted my ss number to transfer to the bank....I didn't want to do that so we went through the process getting all the info you wanted so the money could go directly to her account. When you found out it was her (whom you had banned for some unclear reason to me) you claim now you will hold our money until Febuary in case any one claims fraud.....No one ever claimed fraud and neither has the woman we sold the purse to a few months back. My wife is from the Philippines and very unknowing of what to explain or say in these issues. I myself have not wanted to be much involved however I know she enjoys buying and selling from Mecari. I'm asking that you review what I've explained. Even her first problem was from an item bought from your site that she tried to return and yet you banned her when she POSTED it on your site for resale.....how crazy is that....It didn't even sell! I'm hoping you will transfer our money immediately and allow her to start buying and selling should she desire.....No one has had a problem with her under my name or hers.It would be much better if you had a customer service number to call and explain...I'm just trying to resolve this
GetHuman-wpmwest did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-wpmwest fixed the problem
We are waiting for GetHuman-wpmwest to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.