I ordered an iphone of of Mercari, and there is an activation lock on the iphone, and I...

GetHuman-livpixs's customer service issue with Mercari from November 2018

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Help with my Mercari issue
GetHuman-livpixs's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-livpixs will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-livpixs can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
The issue in GetHuman-livpixs's own words
I ordered an iphone of of Mercari, and there is an activation lock on the iphone, and I need the seller to take it off. The seller is not contacting me back, so I would like you guys to get through to them so I can unlock the phone
GetHuman-livpixs did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-livpixs
Nov 17th, 2018 - a yr ago
I have an issue with Mercari too
Fixed
Seen by 18 customers so far
Similar issue to 2264 others
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Items needed
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Order number
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Timeline
GetHuman-livpixs started working on this issue
Nov 17th, 2018 8:43pm
GetHuman-livpixs indicated the issue is not fixed yet.
Nov 17th, 2018 8:45pm