I bought a phone, Samunsung Galaxy Note *, on Mercari and when it arrived I immediately...

GetHuman1576937's customer service issue with Mercari from November 2018

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GetHuman1576937's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1576937 will want to follow the link below to head to their help center. We will check on GetHuman1576937 later to make sure it's all set or try to help escalate.
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Name, Order number, Billing address, and Email address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1576937's own words
I bought a phone, Samunsung Galaxy Note *, on Mercari and when it arrived I immediately noticed something was off about the phone. The pen in the phone would not come out. It was stuck. When I was finally able to get it out, I realize that it looks and feels different than the pen on my Galaxy Note *. I then turn on the device and it has such horrendous lag for it being the newer version if the phone I currently have. The home button is hard to press and the haptic feedback is inaccurate. I then begin to feel that this phone is a fake. I check the IMEI number of the phone and look it up but nothing comes up. I then decide to take the phone to Bestbuy so that a professional can confirm my fears and low an behold, I am told that the phone is a fake. I have tried relentlessly to contact Mercari but there is no phone number nor person that I can reach. I haven't told the seller that I am aware that the phone is a fake because I know they intentionally sold it to me like that and will deny all allegations. I will continue to try to get a hold of Mercari so that I can get a refund and hope to never encounter a seller like this again!
GetHuman1576937 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman1576937
Nov 17th, 2018 - 4 mons ago
I have an issue with Mercari too
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Seen by 2 customers so far
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Timeline
GetHuman1576937 started working on this issue
Nov 17th, 2018 11:06am